Refund policy
Thank you for shopping at Tuning Craft LLC. We appreciate your business and want to ensure your satisfaction with every purchase.
30-Day Return Window
We offer a 30-day return window from the date you receive your item. If for any reason you are not completely satisfied with your purchase, you have 30 days to return it for a refund or exchange.
Conditions for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items must be returned with all accessories and documentation that were included with the original shipment.
Categories of Items That Can and Cannot Be Returned
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Returnable Items (Proper Quality):
- Auto tuning accessories (e.g., performance parts, exhaust systems)
- Electronics (e.g., tuning chips, diagnostic tools)
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Non-Returnable Items:
- Custom-made or personalized items
- Clearance items or items marked as final sale
- Gift cards
Damaged or Incorrect Items
If you receive a damaged or incorrect item due to our error, we will cover the cost of return shipping and issue a full refund or replacement upon receipt of the returned item.
Customer-Initiated Returns
If you simply changed your mind or the item didn't meet your expectations, you are responsible for the cost of return shipping. Once we receive the item in its original condition, we will issue a refund for the cost of the product minus any shipping fees.
Return Process for Proper Quality Items
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Initiate the Return:
- Contact our customer service team at
- to start the return process and receive the return address.
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Prepare the Item:
- Ensure the item is in its original condition and packaging, with all accessories and documentation included.
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Ship the Item:
- Send the item back to the provided return address at your expense.
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Receive the Refund:
- Refunds will be processed within 14 days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account depending on your financial institution.
- No refund commission fee will be charged.
Return Process for Damaged or Incorrect Items
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Initiate the Return:
- Contact our customer service team at
- to report the issue and start the return process.
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Prepare the Item:
- Package the item securely, including all accessories and documentation.
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Ship the Item:
- Send the item back to the provided return address at our expense. We will reimburse you for the shipping costs of the return.
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Receive the Refund or Replacement:
- Upon receipt of the returned item, we will process a full refund or send a replacement within 14 days.
- No refund commission fee will be charged.
Return Address
To receive the return address, please contact our customer service team at WhatsApp: +1 (954) 445-6854. We will provide you with all the necessary details for sending back your return.
Refund Processing
Refunds will be processed within 14 days of receiving the returned item. The method of refund will be the same as the original payment method unless otherwise arranged. The cost of return shipping for customer-initiated returns will be covered by the customer. For returns due to damaged or incorrect items, Tuning Craft LLC will cover the return shipping costs.
Contact Us
If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact us at WhatsApp: +1 (954) 445-6854.
Thank you for choosing Tuning Craft LLC.